XUK LTD Shipping policy

UK Delivery

Standard UK delivery with FedEx is typically 1–3 working days from dispatch.
Delivery times are estimates and may vary depending on the delivery location, courier network conditions, public holidays and other circumstances outside our reasonable control.
Customers in remote areas, Northern Ireland, the Republic of Ireland and other locations where additional courier charges apply may be contacted regarding additional delivery costs or alternative delivery arrangements.

Dispatch Times

Where an item is in stock and eligible for same-day dispatch, orders placed before 2:00 pm UK local time will normally be dispatched the same working day.
Orders placed after 2:00 pm will normally be processed from the next working day.
Made-to-order, pre-order, custom-manufactured and products with stated production lead times are not covered by the standard same-day dispatch timeframe. The estimated production or dispatch time shown on the relevant product page will apply.
Dispatch times and courier delivery times are separate. A stated delivery period begins once the order has been dispatched to the courier.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation once your order has been dispatched.
Where tracking is available, your tracking number or tracking information will be provided after dispatch.
Please allow time for the courier’s tracking system to update after your order has been collected.

International Shipping, Customs, Duties & Taxes

XUK LTD ships products internationally. Delivery times for international orders vary depending on the destination and shipping service selected.
Unless expressly stated otherwise at checkout, customs duties, import taxes, tariffs, brokerage charges and other fees imposed by the destination country are the responsibility of the customer.
XUK LTD does not control customs authorities and cannot guarantee how long an international shipment may take to clear customs.
Customers are responsible for checking any import requirements that apply in their destination country before ordering.

Damaged or Lost Shipments

If your order arrives damaged, appears to have been damaged in transit, or does not arrive, please contact XUK LTD as soon as possible so that we can investigate the matter with the courier.
Please retain the product, packaging, shipping labels and all packaging materials if an item arrives damaged. We may request photographs or other information to assist with the courier claim and our investigation.
Where applicable under consumer law, goods remain at our risk until they are delivered into the physical possession of the customer or a person identified by the customer to receive them.
Nothing in this Shipping Policy limits or excludes any statutory rights that you may have under applicable consumer law.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
Additional courier charges resulting from an incorrect or incomplete address supplied by the customer may be chargeable where permitted by law.

Returns

Returns are handled in accordance with our Returns and Refunds policies and your applicable statutory rights.
Return shipping responsibility and costs may depend on the reason for the return, including whether the item is faulty, damaged, incorrect, unwanted or custom-made.
Please contact us before returning an item so that we can provide the appropriate return instructions.

Contact Us

If you have any questions regarding shipping, delivery or an existing order, please contact XUK LTD:

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SHIPPING