• Upon receiving the item, our team will conduct a thorough inspection and promptly notify you of the receipt of your returned item. We strive to provide transparent communication throughout the return process, ensuring you are kept informed every step of the way. Your satisfaction is our priority, and we appreciate your trust in our return procedures.
  • Following a thorough inspection of the returned item, we will promptly notify you regarding the status of your refund. Our goal is to keep you informed every step of the way, providing you with timely updates on the progress of your refund process. Your satisfaction is our priority, and we appreciate your patience during this evaluation period.
  • If the item has been installed and has visible damages or signs that and installation has taken place, the item will not qualify for a refund.
  • Once your return is approved, we will initiate a refund to the original method of payment you used during the purchase. Rest assured that we prioritize processing refunds promptly and efficiently. You can expect the refunded amount to be credited back to your credit card or original payment method, ensuring a seamless and hassle-free return experience.
  • Please kindly note that as the customer, you are responsible for covering the shipping costs associated with returning your item. These shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from the total refund amount. We appreciate your understanding regarding this policy and thank you for your cooperation.
  • Contact us

    If you have any questions about our Returns, Refunds and Shipping Policy, please contact us:

    • By phone number: +44 1274 299 011
    • By email: xenonzuk@gmail.com
    • By visiting this page on our website: https://www.xukltd.com/contact-us/