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    Returns Policy

    • Please note that XUK Ltd is not liable for any shipping fees or lost returns. We will provide a refund for the returned items, excluding any shipping costs or customs/duty fees that may have been incurred during the return process. Your refund will solely cover the value of the items returned. Thank you for your understanding.
    • You have 14 calendar days to return an item from the date you received it. To be eligible for a return:
    1. The item must be unused and in the same condition that you received it.
    2. The item must be in the original packaging.
    3. The item needs to have the receipt or proof of purchase.
    • Kindly note that any returns exceeding the 14-day timeframe will not be accepted. In the event that a customer sends back a product despite this information, they will be responsible for arranging the collection of the item from our store within 7 days if they wish to have it returned to them. We appreciate your cooperation and understanding regarding our return policy.
    • There will be a 20% restocking fee applied for orders placed incorrectly or being returned due to change of mind and refusing the package on delivery, there will be no restocking fees for orders that have been damaged in transit caused by the courier company.
    • It may take up to 7 working days from the time of arrival for the return to be refunded.

    Refunds Policy

    • Upon receiving the item, our team will conduct a thorough inspection and promptly notify you of the receipt of your returned item. We strive to provide transparent communication throughout the return process, ensuring you are kept informed every step of the way. Your satisfaction is our priority, and we appreciate your trust in our return procedures.
    • Following a thorough inspection of the returned item, we will promptly notify you regarding the status of your refund. Our goal is to keep you informed every step of the way, providing you with timely updates on the progress of your refund process. Your satisfaction is our priority, and we appreciate your patience during this evaluation period.
    • If the item has been installed and has visible damages or signs that and installation has taken place, the item will not qualify for a refund.
    • Once your return is approved, we will initiate a refund to the original method of payment you used during the purchase. Rest assured that we prioritize processing refunds promptly and efficiently. You can expect the refunded amount to be credited back to your credit card or original payment method, ensuring a seamless and hassle-free return experience.
    • Please kindly note that as the customer, you are responsible for covering the shipping costs associated with returning your item. These shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from the total refund amount. We appreciate your understanding regarding this policy and thank you for your cooperation.

    Shipping Policy

    • We are thrilled to announce that we are now offering free next working day delivery service to all our valued customers across the UK! This means that you can receive your orders faster and enjoy a seamless shopping experience with us.
    • Customers in remote areas, Ireland, and Northern Ireland can still enjoy our products, but delivery charges may apply. Reach out to our customer support team for more information on the available delivery options and associated costs.

    All order placed before 2:00 pm “UK local time” will be dispatched the same day and orders placed after 2:00 pm will be dispatched next working day.

    Shipment confirmation & Order tracking

    • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

    Customs, Duties and Taxes

    • XUK LTD. ( is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


    • XUK UK LTD. ( is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
    • Please save all packaging materials and damaged goods before filing a claim.
    • You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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